PipeX Monitoring System Troubleshooting Guide

This guide is designed to help you troubleshoot common issues that may arise during the operation of the PipeX Monitoring System.

Common Issues and Solutions

Device Not Powering On

  • Check Power Source: Ensure the device’s battery is charged or the external power supply is connected and functioning.
  • Battery Inspection: If the device operates on a battery, check if it needs replacement or recharging.

Connectivity Issues

  • Bluetooth/NFC Connection: Ensure the device is within range for a stable Bluetooth/NFC connection. Restart the Bluetooth/NFC on your control device and attempt re-pairing.
  • Wi-Fi/LAN Connection: Verify the local network is active and the device is within range. Restart the router/modem if necessary.

Data Transmission Problems

  • Server Connection: Check if the PipeX Monitoring Device is connected to the PipeX Server System. A stable internet connection is necessary for data transmission.
  • App Sync: Ensure the PipeX Mobile Application is synchronized with the monitoring device. Try refreshing or restarting the application.

Inaccurate Readings

  • Sensor Calibration: Calibrate the sensors according to the user manual. Environmental factors like temperature and humidity can affect sensor accuracy.
  • Physical Inspection: Check if the device is securely attached to the pipe and free from physical obstructions or damage.

Alerts Not Functioning

  • Configuration Check: Verify the alert thresholds and settings in the PipeX Mobile Application are correctly configured.
  • System Test: Conduct a system test if available in the application to ensure alert mechanisms are operational.

Mobile Application Issues

  • Update Application: Ensure you have the latest version of the PipeX Mobile Application.
  • App Permissions: Check if the application has the necessary permissions enabled on your smartphone.

Device Firmware Updates

  • Check Updates: Regularly check for firmware updates in the PipeX Mobile Application. Updated firmware can resolve many operational issues.

Power Management Problems

  • Sleep Mode Settings: If the device is not waking up from sleep mode as expected, check and adjust the sleep mode settings in the PipeX Mobile Application.
  • Battery Saver Features: Ensure that any battery saver features are not hindering the device’s functionality.

Advanced Troubleshooting

  • Factory Reset: If all else fails, consider performing a factory reset of the device. Refer to the user manual for instructions on how to do this.
  • Firmware Reinstallation: In some cases, reinstalling the device firmware can resolve persistent issues.

Seeking Professional Assistance

  • Support Contact: If the problem persists, contact the PipeX support team for professional assistance.
  • Professional Service: For hardware-related issues or complex system problems, it may be necessary to seek professional service or consult with the PipeX technical team.

For issues or warranty claims, contact support at support@nolix.ai or WhatsApp at +1 858-333-1035. FCC ID for compliance: 2AC7Z-ESP32.

Contact on Whatsapp
Q1: What is TrapX and how does it work?

A1: TrapX is an IoT device that uses an Inertial Measurement Unit (IMU) to track movement and employs a machine learning model deployed at the edge for real-time data processing. It detects specific movement patterns and sends alerts to users via SMS, app notifications, or email.

Q2: What kind of movements can TrapX detect?

A2: TrapX is designed to detect a variety of movements, depending on its programming and calibration. It can be used for security purposes, to monitor assets, or for personal safety applications.

Q3: How do I install TrapX?

A3: Installation involves physically mounting the device, connecting it to a power source to charge it, and setting it up through its software interface. Detailed instructions are provided in the installation manual.

Q4: Do I need a Wi-Fi connection for TrapX to work?

A3: Installation involves physically mounting the device, connecting it to a power source to charge it, and setting it up through its software interface. Detailed instructions are provided in the installation manual.

Q5: Can TrapX be used outdoors?

A5: This depends on the specific model of TrapX. If it is designed for outdoor use, it will have weatherproof features. Always check the device’s specifications for environmental compatibility.

Q6: How do I receive alerts from TrapX?

A6: You can receive alerts via SMS, email, or app notifications. During the setup process, you can configure your preferred method(s) of receiving alerts.

Q7: Is TrapX compatible with other smart home devices?

A7: TrapX’s compatibility with other smart home devices depends on its model and the ecosystem it’s designed for. Refer to the product specifications for more details on compatibility.

Q8: How do I update the firmware or software of TrapX?

A8: Updates are usually delivered automatically over the internet. You can also manually check for updates through the device’s app or software interface.

Q9: What should I do if TrapX is not working correctly?

A9: Refer to the troubleshooting section in the manual for common issues. If the problem persists, contact customer support for assistance.

Q10: How secure is the data TrapX collects?

A10: TrapX employs various security measures to protect your data, including encryption and secure data transmission protocols. Regular software updates also help in maintaining security.

Q11: Can I integrate TrapX with my existing NoLix.AI platform?

A11: Yes, TrapX is designed to integrate seamlessly with the NoLix.AI platform, allowing for enhanced functionality and centralized control.